• Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Sozo Firm

  • Home
  • About
  • Services
    • Business Efficiency
    • Time Management
    • Customer Service
    • Management Coaching
    • Sales & Marketing
    • Internet Strategies
      • Search Engine Optimization
      • AdWords Campaign Management
  • Request a Proposal
  • Blog
  • Contact
You are here: Home / Archives for Customer Service

Customer Service

Updated on January 29, 2023 by Sozo Firm Leave a Comment

Dealing With Difficult Clients

If you’re a freelancer or are in any other type of work in which you rely on your clients, then chances are, you’ve encountered at least one nightmarish client. And if you haven’t yet, then rest assured that you probably will. But while these clients have a knack for making your life miserable and making […]

Filed Under: Customer Service, Featured

Updated on January 24, 2023 by Sozo Firm Leave a Comment

Improve Customer Retention With These Five Simple Steps

You’ve just sold your largest order this year to a relatively new customer. You are excited in their interest in your company and its products. You are also anticipating future sales. However, after time passes, it becomes evident that the customer has chosen to take their business elsewhere. Was it something you did? You thought […]

Filed Under: Customer Service, Featured

Updated on January 4, 2023 by Sozo Firm 1 Comment

How Do You Handle Upset Customers?

When products or services do not work as promised and returns or complaints are in order, you can guarantee that from time to time your customer service department is going to have to handle argumentative, unruly customers. In fact, the higher the emotions run and the more frustrated the customer becomes, the greater the likelihood […]

Filed Under: Customer Service, Featured

Updated on November 25, 2022 by Sozo Firm 3 Comments

How to Handle Pushy Clients and Customers

Pushy customers and clients can make a bad day worse, and they have the uncanny ability to raise your stress levels from manageable to “I quit” in no time at all. Pushy clients want things done their way, they want something for nothing, they want you on-call 24/7, and they want projects completed on their […]

Filed Under: Customer Service, Featured

Updated on November 4, 2022 by Sozo Firm 1 Comment

The 10 Essential Elements of Great Customer Service

Great customer service isn’t all that hard to deliver, but it is probably different from what you’re used to providing. Below are the top 10 elements of great customer service: 1. Well-Designed Website First and foremost, your company needs to have a good website. Your website is usually the first place customers look for information […]

Filed Under: Customer Service, Featured

Updated on October 25, 2022 by Sozo Firm 1 Comment

Why the Customer Isn’t Always Right

“The customer is always right.” We’ve all heard it countless times, even those of us who lack any experience in the business world, and it’s widely accepted as a universal truth, something to be adhered to no matter the circumstances. However, despite what you’ve been taught, the customer is not infallible. They aren’t always right, […]

Filed Under: Customer Service, Featured, Management

Updated on October 5, 2022 by Sozo Firm 1 Comment

Help! Negative Reviews Are Killing My Business

We’ve all heard the adage that one dissatisfied customer will tell 7-12 friends. However, with the invention of the internet, social media platforms, and simplistic Google searches, that one person can now tell hundreds or thousands. A potential customer can simply type your company’s name into Google and instantly obtain customer reviews and ratings. With […]

Filed Under: Customer Service, Featured

Updated on September 30, 2022 by Sozo Firm 1 Comment

How Valuable Are Your Customers?

How valuable are your customers? Do you recognize and cherish each individual customer as a direct correlation to your business’ success? Or, do you simply think that it is just one customer? If your customer service representatives treat each customer as “just another customer,” how long is it before every customer is disappointed with the […]

Filed Under: Customer Service, Featured

Primary Sidebar

Contact Sozo Firm

Toll Free: (800) 460-7696
Office: (717) 885-2312

Project Waitlist Status

Please note that we do have an active waitlist.

Due to our current project load, we are being very selective with any new projects we consider.

Inquiries from the following are always welcome: referrals, nonprofit organizations, startups, and small-mid size businesses/corporations in need of long term consulting.

Recent Articles

  • Dealing With Difficult Clients
  • Improve Customer Retention With These Five Simple Steps
  • Free Up Cash Flow and Eliminate Personal Loans By Leasing Equipment
  • Create a Procrastination Free Schedule
  • Improve Overall Production and Cut Costs With a Four Day Work Week
  • How Do You Handle Upset Customers?
  • Tips for Undergoing the Transition from Employee to Manager
  • Compliance Is Key When Implementing Employee Layoffs
  • Help! I Hired the Wrong Person. Now What?
  • Avoiding Discrimination During the Job Interview Process

Recent Comments

  • Ernest J Curcio on Email Efficiency Tips
  • Giy on Help! The Web Designer Stole My Domain!
  • Protege Pools on Help! Negative Reviews Are Killing My Business
  • Alhassan Fuseinatu on 10 Ways to Prevent Layoffs
  • Luke Sutton on How Valuable Are Your Customers?

Footer

Areas Served

Sozo Firm serves clients throughout the United States with a concentration in the New York City, Philadelphia, Charlotte (NC), and Washington (DC) regions. International clients are considered on a case-by-case basis.

Sozo Firm is conveniently located within a short drive of the following cities: Baltimore, Hunt Valley, & Bel Air, MD; Washington, DC; Wilmington, DE; Harrisburg, York, Hanover & Lancaster, PA.

Contact Sozo Firm

Sozo Firm Inc
New Freedom, PA
Mailing address

Note: Due to high demand, Sozo Firm currently has a wait list for new projects.

Email Sozo Firm
Toll Free: 800.460.SOZO
Office: 717.885.2312

Services Offered

Business Consulting
• Efficiency Consulting
• Sales & Marketing Consulting
• Startup Consulting
• Customer Service Consulting

Audits
• Business Efficiency Audit
• Advertising & Marketing Audit
• Website Usability Audit
• Customer Service Audit

Copyright © 2021 Sozo Firm Inc · Sitemap · Privacy Policy