We’ve all heard the adage that one dissatisfied customer will tell 7-12 friends. However, with the invention of the internet, social media platforms, and simplistic Google searches, that one person can now tell hundreds or thousands. A potential customer can simply type your company’s name into Google and instantly obtain customer reviews and ratings. With […]
Customer Service
How Valuable Are Your Customers?
How valuable are your customers? Do you recognize and cherish each individual customer as a direct correlation to your business’ success? Or, do you simply think that it is just one customer? If your customer service representatives treat each customer as “just another customer,” how long is it before every customer is disappointed with the […]
Dealing With Difficult Clients
If you’re a freelancer or are in any other type of work in which you rely on your clients, then chances are, you’ve encountered at least one nightmarish client. And if you haven’t yet, then rest assured that you probably will. But while these clients have a knack for making your life miserable and making […]
Improve Customer Retention With These Five Simple Steps
You’ve just sold your largest order this year to a relatively new customer. You are excited in their interest in your company and its products. You are also anticipating future sales. However, after time passes, it becomes evident that the customer has chosen to take their business elsewhere. Was it something you did? You thought […]
How Do You Handle Upset Customers?
When products or services do not work as promised and returns or complaints are in order, you can guarantee that from time to time your customer service department is going to have to handle argumentative, unruly customers. In fact, the higher the emotions run and the more frustrated the customer becomes, the greater the likelihood […]
How to Handle Pushy Clients and Customers
Pushy customers and clients can make a bad day worse, and they have the uncanny ability to raise your stress levels from manageable to “I quit” in no time at all. Pushy clients want things done their way, they want something for nothing, they want you on-call 24/7, and they want projects completed on their […]
The 10 Essential Elements of Great Customer Service
Great customer service isn’t all that hard to deliver, but it is probably different from what you’re used to providing. Below are the top 10 elements of great customer service: 1. Well-Designed Website First and foremost, your company needs to have a good website. Your website is usually the first place customers look for information […]
Why the Customer Isn’t Always Right
“The customer is always right.” We’ve all heard it countless times, even those of us who lack any experience in the business world, and it’s widely accepted as a universal truth, something to be adhered to no matter the circumstances. However, despite what you’ve been taught, the customer is not infallible. They aren’t always right, […]