We’ve all heard the adage that one dissatisfied customer will tell 7-12 friends. However, with the invention of the internet, social media platforms, and simplistic Google searches, that one person can now tell hundreds or thousands. A potential customer can simply type your company’s name into Google and instantly obtain customer reviews and ratings. With […]
News & Articles
How Valuable Are Your Customers?
How valuable are your customers? Do you recognize and cherish each individual customer as a direct correlation to your business’ success? Or, do you simply think that it is just one customer? If your customer service representatives treat each customer as “just another customer,” how long is it before every customer is disappointed with the […]
How To Make the Most Out Of Your Business Partnership
A business partnership should present a number of benefits to your company, but if you don’t take the necessary precautions, your partnership could fail to be productive. Worse yet, a bad partnership even has the potential to be mutually destructive, so it’s important to ensure that your partnership has all the conditions for success. The […]
Increase Employee Motivation With Performance-Based Pay
Performance-based pay is a highly effective strategy for increasing motivation among employees. Although financial rewards aren’t the only things that motivate employees, they can be very effective when properly implemented. The possibilities for performance-based pay come in many variations, and each will have to be tailored to the specifics of your company in order to […]
Prevent Employee Absences by Choosing the Right Absenteeism Policy
No business owner enjoys seeing absenteeism patterning among his employees. Not only are excessive employee absences an inconvenience, but if employees miss too many days, it could cost your company money in terms of lost labor or the need to hire a temp to cover the vacant shift. Employee absences can never be eliminated, of […]
How to Discuss Uncomfortable Personal Issues With Your Employees
There are certain subjects that you will probably never feel comfortable discussing with your employees. Whether the issue revolves around inappropriate dress, bad hygiene, attitude problems, or cultural misunderstandings, some situations can be very tough to bring to discussion. Your first instinct may be to avoid the situation altogether, but because these issues can have […]
The Sneaky Productivity Drainer in Your Office
There are certain factors that everyone knows will kill a company’s productivity, but one factor in particular is being overlooked in offices across the globe: lighting. It might seem like a minor thing, but an employer’s choice of lighting can have a marked impact on the level of productivity exhibited by the company’s employees. In […]
Should I Ban Facebook and Texting at Work?
It’s hard to escape technology in today’s world, and it’s even harder to escape it in today’s workplace. Cell phones, computers, and the internet have revolutionized the way many companies do business, allowing for fast communication and instant access to information. Unfortunately, though, many companies are experiencing as many of technology’s drawbacks as its benefits. […]
Employee Texting at Work: How Do You Handle It?
With technology an ever-increasing part of people’s lives, cell phone use at work is a growing concern among today’s employers. Specifically, texting, which is favored by most employees due to its discreteness and convenience, is an issue that many employers have a difficult time addressing. (Personal calls, which are much more disruptive and time-consuming than […]
What Your Employees Really Need
There’s no denying that money is important. It can help you attract star employees and keep you from losing those employees to competitors. However, salary isn’t everything to employees, and if you rely too heavily on money to make your workers happy, you could find yourself in a situation where your employees are less productive […]