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Sozo Firm

Updated on May 14, 2022 by Sozo Firm 1 Comment

The 10 Essential Elements of Great Customer Service

Great customer service isn’t all that hard to deliver, but it is probably different from what you’re used to providing. Below are the top 10 elements of great customer service: 1. Well-Designed Website First and foremost, your company needs to have a good website. Your website is usually the first place customers look for information […]

Filed Under: Customer Service, Featured

Updated on May 9, 2022 by Sozo Firm Leave a Comment

Should You Choose a Small Marketing Company or a Large One?

When you decide it’s time to start marketing your business, it’s vitally important that you choose the right company. Marketing can be a big investment, but if you solicit the help of the wrong company, you could find yourself investing time and money in exchange for few or mediocre results. One of the biggest choices […]

Filed Under: Featured, Marketing

Updated on May 4, 2022 by Sozo Firm 1 Comment

Why the Customer Isn’t Always Right

“The customer is always right.” We’ve all heard it countless times, even those of us who lack any experience in the business world, and it’s widely accepted as a universal truth, something to be adhered to no matter the circumstances. However, despite what you’ve been taught, the customer is not infallible. They aren’t always right, […]

Filed Under: Customer Service, Featured, Management

Updated on April 29, 2022 by Sozo Firm Leave a Comment

Why Companies Shouldn’t Pry Into Employee Facebooks

Most people know that their bosses research them on the internet. It is for this reason that most employees have privatized their Facebook settings, ensuring that their employers are denied access to the place online that contains most of the information about their personal lives. However, a new practice has emerged to bypass these privacy […]

Filed Under: Featured, Hiring & Firing, Management

Updated on April 24, 2022 by Sozo Firm Leave a Comment

Cut Marketing Costs Without Losing Results

During challenging economic times, your company most likely targets a broad variety of budget categories with cuts, but marketing probably isn’t one of those affected. Although few businesses are willing to spend significantly extra on marketing when finances are tight, it’s important to realize that marketing is essential for most businesses. Marketing helps you acquire […]

Filed Under: Cutting Costs, Featured

Updated on April 19, 2022 by Sozo Firm 1 Comment

Email Efficiency Tips

Email’s original purpose was to allow for nearly instantaneous communication from anywhere in the world. While a letter sent via the post office may take several days to reach the recipient, an email can reach a recipient thousands of miles away in a matter of seconds. Email was created to save time and money. You […]

Filed Under: Featured, Time Management

Updated on April 14, 2022 by Sozo Firm 1 Comment

Help! Negative Reviews Are Killing My Business

We’ve all heard the adage that one dissatisfied customer will tell 7-12 friends. However, with the invention of the internet, social media platforms, and simplistic Google searches, that one person can now tell hundreds or thousands. A potential customer can simply type your company’s name into Google and instantly obtain customer reviews and ratings. With […]

Filed Under: Customer Service, Featured

Updated on September 30, 2019 by Sozo Firm 1 Comment

How Valuable Are Your Customers?

How valuable are your customers? Do you recognize and cherish each individual customer as a direct correlation to your business’ success? Or, do you simply think that it is just one customer? If your customer service representatives treat each customer as “just another customer,” how long is it before every customer is disappointed with the […]

Filed Under: Customer Service, Featured

Updated on August 20, 2018 by Sozo Firm Leave a Comment

How To Make the Most Out Of Your Business Partnership

A business partnership should present a number of benefits to your company, but if you don’t take the necessary precautions, your partnership could fail to be productive. Worse yet, a bad partnership even has the potential to be mutually destructive, so it’s important to ensure that your partnership has all the conditions for success. The […]

Filed Under: Cutting Costs, Featured, Management

Updated on August 17, 2018 by Sozo Firm Leave a Comment

Increase Employee Motivation With Performance-Based Pay

Performance-based pay is a highly effective strategy for increasing motivation among employees. Although financial rewards aren’t the only things that motivate employees, they can be very effective when properly implemented. The possibilities for performance-based pay come in many variations, and each will have to be tailored to the specifics of your company in order to […]

Filed Under: Employees, Featured, Management

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Toll Free: (800) 460-7696
Office: (717) 885-2312

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– Chief Executive Officer of a technology corporation

Project Waitlist Status

Please note that we do have an active waitlist.

Due to our current project load, we are being very selective with any new projects we consider.

Inquiries from the following are always welcome: referrals, nonprofit organizations, startups, and small-mid size businesses/corporations in need of long term consulting.

Recent Articles

  • The 10 Essential Elements of Great Customer Service
  • Should You Choose a Small Marketing Company or a Large One?
  • Why the Customer Isn’t Always Right
  • Why Companies Shouldn’t Pry Into Employee Facebooks
  • Cut Marketing Costs Without Losing Results
  • Email Efficiency Tips
  • Help! Negative Reviews Are Killing My Business
  • How Valuable Are Your Customers?
  • How To Make the Most Out Of Your Business Partnership
  • Increase Employee Motivation With Performance-Based Pay

Recent Comments

  • Giy on Help! The Web Designer Stole My Domain!
  • Protege Pools on Help! Negative Reviews Are Killing My Business
  • Alhassan Fuseinatu on 10 Ways to Prevent Layoffs
  • Luke Sutton on How Valuable Are Your Customers?
  • Shelly Beil on How to Handle Pushy Clients and Customers

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Sozo Firm serves clients throughout the United States with a concentration in the New York City, Philadelphia, Charlotte (NC), and Washington (DC) regions. International clients are considered on a case-by-case basis.

Sozo Firm is conveniently located within a short drive of the following cities: Baltimore, Hunt Valley, & Bel Air, MD; Washington, DC; Wilmington, DE; Harrisburg, York, Hanover & Lancaster, PA.

Contact Sozo Firm

Sozo Firm Inc
New Freedom, PA
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Note: Due to high demand, Sozo Firm currently has a wait list for new projects.

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Toll Free: 800.460.SOZO
Office: 717.885.2312

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