Efficiency Consulting
Since 2004, Sozo Firm has been helping businesses throughout the U.S. rethink their strategies to improve their processes and implement solutions for success. We aim for continuous improvement with … Continue
Customer Service Consulting
The success of your company is entirely dependent upon your customers, but do your employees treat them accordingly? Have you tried to “trim the fat” from your expense list by eliminating the very … Continue
Internet Marketing Consulting
Since 2004, we've been developing and implementing strategies to help corporations, non profit organizations and small businesses strengthen and improve their web presence. At Sozo Firm, our motif is … Continue
From the Sozo Firm Blog
Why the Customer Isn’t Always Right
“The customer is always right.” We've all heard it countless times, even those of us who lack any experience in the business world, and it's widely accepted as a universal truth, something to be adhered to no matter the circumstances. However, despite what you've been … Continue
Help! Negative Reviews Are Killing My Business
We’ve all heard the adage that one dissatisfied customer will tell 7-12 friends. However, with the invention of the internet, social media platforms, and simplistic Google searches, that one person can now tell hundreds or thousands. A potential customer can simply type your … Continue
How Valuable Are Your Customers?
How valuable are your customers? Do you recognize and cherish each individual customer as a direct correlation to your business’ success? Or, do you simply think that it is just one customer? If your customer service representatives treat each customer as “just another … Continue
Dealing With Difficult Clients
If you're a freelancer or are in any other type of work in which you rely on your clients, then chances are, you've encountered at least one nightmarish client. And if you haven't yet, then rest assured that you probably will. But while these clients have a knack for making your … Continue
