From the Sozo Firm Blog

taxi business owner giving a thumbs up

Help! Negative Reviews Are Killing My Business

We’ve all heard the adage that one dissatisfied customer will tell 7-12 friends. However, with the invention of the internet, social media platforms, and simplistic Google searches, that one person can now tell hundreds or thousands. A potential customer can simply type your … Continue

treating customers as valuable

How Valuable Are Your Customers?

How valuable are your customers? Do you recognize and cherish each individual customer as a direct correlation to your business’ success? Or, do you simply think that it is just one customer? If your customer service representatives treat each customer as “just another customer,” … Continue

grumpy hard to work with client

Dealing With Difficult Clients

If you're a freelancer or are in any other type of work in which you rely on your clients, then chances are, you've encountered at least one nightmarish client. And if you haven't yet, then rest assured that you probably will. But while these clients have a knack for making your … Continue

improve customer retention

Improve Customer Retention With These Five Simple Steps

You’ve just sold your largest order this year to a relatively new customer. You are excited in their interest in your company and its products. You are also anticipating future sales. However, after time passes, it becomes evident that the customer has chosen to take their … Continue

Additional Reading

For valuable business efficiency tips, visit the blog of our CEO, Andrew Jensen, for helpful articles such as:

Andrew Jensen also offers business coaching & business advisory services. He regularly advises entrepreneurs, internet start ups, small to mid-sized companies, schools, colleges and nonprofit organizations.

Client Feedback

  • “The service Andrew offers is done in a very intuitive and creative way, because he knows the challenges human service agencies face, due to his extensive and varied professional career.”
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Strategic Partners

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