From the Sozo Firm Blog

restaurant waiter serving patrons

The 10 Essential Elements of Great Customer Service

Great customer service isn't all that hard to deliver, but it is probably different from what you're used to providing. Below are the top 10 elements of great customer service: 1. Well-Designed Website First and foremost, your company needs to have a good website. Your website … Continue

cheerful waitress in restaurant

Why the Customer Isn’t Always Right

“The customer is always right.” We've all heard it countless times, even those of us who lack any experience in the business world, and it's widely accepted as a universal truth, something to be adhered to no matter the circumstances. However, despite what you've been taught, … Continue

taxi business owner giving a thumbs up

Help! Negative Reviews Are Killing My Business

We’ve all heard the adage that one dissatisfied customer will tell 7-12 friends. However, with the invention of the internet, social media platforms, and simplistic Google searches, that one person can now tell hundreds or thousands. A potential customer can simply type your … Continue

treating customers as valuable

How Valuable Are Your Customers?

How valuable are your customers? Do you recognize and cherish each individual customer as a direct correlation to your business’ success? Or, do you simply think that it is just one customer? If your customer service representatives treat each customer as “just another customer,” … Continue

Additional Reading

For valuable business efficiency tips, visit the blog of our CEO, Andrew Jensen, for helpful articles such as:

Andrew Jensen also offers business coaching & business advisory services. He regularly advises entrepreneurs, internet start ups, small to mid-sized companies, schools, colleges and nonprofit organizations.

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