Sales & Marketing Consulting

Do you wonder what results your advertising dollars actually deliver? Would you like to learn how to determine how much ROI a particular ad strategy or marketing tactic is really providing? If you find your marketing team asking for yet another costly budget increase while your company’s sales stagnate, then it’s time to scrutinize. Let

sales-marketing-consulting

Business Efficiency Consulting

Since 2004, Sozo Firm has been helping businesses throughout the U.S. rethink their strategies to improve their processes and implement solutions for success. We aim for continuous improvement with each of our clients, and the only cost cutting measures we recommend serve the purpose of increasing value for our clients. Our goal is to balance

conducting an evaluation of efficiency in business

Customer Service Consulting

The success of your company is entirely dependent upon your customers, but do your employees treat them accordingly? Have you tried to “trim the fat” from your expense list by eliminating the very perks that make your clients feel wanted? If you’re finding that once loyal customers are no longer giving you a second chance,

customer-service-consultant

Efficiency Consulting

conducting an evaluation of efficiency in business

Since 2004, Sozo Firm has been helping businesses throughout the U.S. rethink their strategies to improve their processes and implement solutions for success. We aim for continuous improvement with … Continue

Customer Service Consulting

customer-service-consultant

The success of your company is entirely dependent upon your customers, but do your employees treat them accordingly? Have you tried to “trim the fat” from your expense list by eliminating the very … Continue

Marketing Consulting

sales-marketing-consulting

Do you wonder what results your advertising dollars actually deliver? Would you like to learn how to determine how much ROI a particular ad strategy or marketing tactic is really providing? If you … Continue

From the Sozo Firm Blog

Improve Customer Retention With These Five Simple Steps

You’ve just sold your largest order this year to a relatively new customer. You are excited in their interest in your company and its products. You are also anticipating future sales. However, after time passes, it becomes evident that the customer has chosen to take their business elsewhere. … Continue

How Do You Handle Upset Customers?

When products or services do not work as promised and returns or complaints are in order, you can guarantee that from time to time your customer service department is going to have to handle argumentative, unruly customers. In fact, the higher the emotions run and the more frustrated the customer … Continue

Client Feedback

  • “The Sozo Firm team are experts in their field and work with a great deal of professionalism and responsiveness.”
  • “We especially appreciated the firm's openness to working flexibly within our budget to develop a solution that provided incredible value to us.”

Recommendations

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