Business Efficiency Consulting

Since 2004, Sozo Firm has been helping businesses throughout the U.S. rethink their strategies to improve their processes and implement solutions for success. We aim for continuous improvement with each of our clients, and the only cost cutting measures we recommend serve the purpose of increasing value for our clients. Our goal is to balance

conducting an evaluation of efficiency in business

Customer Service Consulting

The success of your company is entirely dependent upon your customers, but do your employees treat them accordingly? Have you tried to “trim the fat” from your expense list by eliminating the very perks that make your clients feel wanted? If you’re finding that once loyal customers are no longer giving you a second chance,

customer-service-consultant

Sales & Marketing Consulting

Do you wonder what results your advertising dollars actually deliver? Would you like to learn how to determine how much ROI a particular ad strategy or marketing tactic is really providing? If you find your marketing team asking for yet another costly budget increase while your company’s sales stagnate, then it’s time to scrutinize. Let

sales-marketing-consulting

Internet Marketing Consulting

Since 2004, we’ve been developing and implementing strategies to help corporations, non profit organizations and small businesses strengthen and improve their web presence. At Sozo Firm, our motif is “constant improvement.” In our business consulting, we apply this to all facets of an organization, from its office flow and communications to its offline and online

internet marketing strategies explained

Efficiency Consulting

conducting an evaluation of efficiency in business

Since 2004, Sozo Firm has been helping businesses throughout the U.S. rethink their strategies to improve their processes and implement solutions for success. We aim for continuous improvement with … Continue

Search Engine Optimization

search engine optimization strategies

Every day, thousands of new web pages are added to the net. Every month, competitors in your market launch websites to compete directly against you. How will your site(s) fare? What steps are you … Continue

Google AdWords Management

search engine marketing ppc

At Sozo Firm, we provide high level ongoing ad management. We've handled complex campaigns for online furniture stores, electronics & technology stores, service providers, and franchisee companies. … Continue

From the Sozo Firm Blog

on phone with client

How to Handle Pushy Clients and Customers

Pushy customers and clients can make a bad day worse, and they have the uncanny ability to raise your stress levels from manageable to “I quit” in no time at all. Pushy clients want things done their way, they want something for nothing, they want you on-call 24/7, and they … Continue

restaurant waiter serving patrons

The 10 Essential Elements of Great Customer Service

Great customer service isn't all that hard to deliver, but it is probably different from what you're used to providing. Below are the top 10 elements of great customer service: 1. Well-Designed Website First and foremost, your company needs to have a good website. Your website … Continue

cheerful waitress in restaurant

Why the Customer Isn’t Always Right

“The customer is always right.” We've all heard it countless times, even those of us who lack any experience in the business world, and it's widely accepted as a universal truth, something to be adhered to no matter the circumstances. However, despite what you've been … Continue

taxi business owner giving a thumbs up

Help! Negative Reviews Are Killing My Business

We’ve all heard the adage that one dissatisfied customer will tell 7-12 friends. However, with the invention of the internet, social media platforms, and simplistic Google searches, that one person can now tell hundreds or thousands. A potential customer can simply type your … Continue

Additional Reading

For valuable business efficiency tips, visit the blog of our CEO, Andrew Jensen, for helpful articles such as:

Andrew Jensen also offers business coaching & business advisory services. He regularly advises entrepreneurs, internet start ups, small to mid-sized companies, schools, colleges and nonprofit organizations.

Client Feedback

  • “You are so on top of things. Thank you for your prompt attention.”
  • “Over time, Sozo has become more than our consultant - they have become an invaluable business partner.”

Strategic Partners

For strategic internet marketing & ad campaigns, we recommend our webmasters; for professional copywriting services, try these talented writers; and for video or photography in the York, PA area, we recommend these digital artists.