From the Sozo Firm Blog

arguing on phone with customer

How Do You Handle Upset Customers?

When products or services do not work as promised and returns or complaints are in order, you can guarantee that from time to time your customer service department is going to have to handle argumentative, unruly customers. In fact, the higher the emotions run and the more … Continue

on phone with client

How to Handle Pushy Clients and Customers

Pushy customers and clients can make a bad day worse, and they have the uncanny ability to raise your stress levels from manageable to “I quit” in no time at all. Pushy clients want things done their way, they want something for nothing, they want you on-call 24/7, and they want … Continue

restaurant waiter serving patrons

The 10 Essential Elements of Great Customer Service

Great customer service isn't all that hard to deliver, but it is probably different from what you're used to providing. Below are the top 10 elements of great customer service: 1. Well-Designed Website First and foremost, your company needs to have a good website. Your website … Continue

cheerful waitress in restaurant

Why the Customer Isn’t Always Right

“The customer is always right.” We've all heard it countless times, even those of us who lack any experience in the business world, and it's widely accepted as a universal truth, something to be adhered to no matter the circumstances. However, despite what you've been taught, … Continue

Additional Reading

For valuable business efficiency tips, visit the blog of our CEO, Andrew Jensen, for helpful articles such as:

Andrew Jensen also offers business coaching & business advisory services. He regularly advises entrepreneurs, internet start ups, small to mid-sized companies, schools, colleges and nonprofit organizations.

Client Feedback

  • “I have complete confidence in Sozo Firm when it comes to allowing their company to give advice and implement changes.”
  • “With their integrity and honesty, Sozo Firm is the answer.”

Strategic Partners

For strategic internet marketing & ad campaigns, we recommend our webmasters; for professional copywriting services, try these talented writers.